Getting guests to enter their details before they arrive.
Guests enter their details on their phone in 6 steps, in their own language: main guest, document, other guests, privacy and summary. What they type is saved automatically: they can stop and continue later, even on another phone.
Open Check-in and look at the bottom of the page: the link goes out as soon as a booking arrives, guests get a reminder 3 days and 1 day before if they haven't finished, and every morning you get the list of arrivals without check-in.
In Check-in each booking has a status: Link not sent, Sent to guest, In progress (with the step reached), To check, Completed, Sent to police. Filter by status or arrival dates.
Press "Invia link" (Send link) or "Rimanda link" (Resend link) on the guest's row.
Press "Dati" (Details): you see the guests entered and anything missing. "Da validare" (To check) means the guest has sent the form but some required data is missing.
It is optional for guests. Press "Vedi" (View) to open it: every view is logged.
Done. The data entered is used for guest registration and tourist tax. Nothing to copy by hand.
Warning. The document photo is deleted automatically after it is sent to the authorities, after departure, or after 30 days at the latest. If you need it, look at it before then.
Tip. The fields requested depend on the property's country, so guests are only asked for what is required there.
Something not working? Write to us below or from the control panel under Assistenza (Support): we'll look at your property together.
We reply within 48 working hours. If you are already a customer, you can also write to us from the control panel (Assistenza).
